FAQ

 

What is your shipping policy?

All orders will be send via Royal Mail via First Class delivery and will be delivered between 3-5 days.

We currently ship throughout the UK only.

RETURNS

Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order. If you wish to cancel an order, written notice, by email, must be given within 14 days of receipt of the good(s) and the good(s) must be returned, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure. We will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken. If your goods do not arrive in perfect condition, please contact us within 14 days of receipt. If your goods need to be returned for repair after 30 days of your order initially being placed, we are not liable to pay for any postage costs incurred. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation.  Your statutory rights are not affected.

Late deliveries

If your order has not been delivered please contact us here with your reference number (provided in your order confirmation email) and we will get back to you as soon as possible.

Are your cheezes gluten free?

All of our products are free from gluten but may contain traces. Please see individual products for allergen information.

How do I become a stockist?

Pop us an email here.

Any other questions?

We would be absolutely more than happy to answer any questions you have by contacting us here.